A leading international law firm is seeking a Unified Communications Assistant to join their London office team, paying circa £34,200 - 41,800 (DOE). This is a fully office-based role, supporting on-site users and ensuring seamless communication and AV experiences.
Key Responsibilities
- Provide technical support and coordination for live and hybrid events.
- Conduct regular checks and preventative maintenance on AV/UC equipment.
- Troubleshoot technical issues across multiple platforms and technologies.
- Support the implementation and testing of new Unified Communications solutions.
- Participate in project work, including occasional out-of-hours deployments.
- Operate and instruct others on AV equipment (e.g., projectors, microphones, Crestron, Raspberry Pi).
- Maintain inventory and assist with AV procurement and storage.
- Ensure timely resolution of support requests within SLAs.
Ideal Candidate Profile
- Experience supporting Windows OS and hardware.
- Basic knowledge of Microsoft Teams user management, Teams Rooms, networking, and SIP protocols.
- Strong troubleshooting skills and ability to learn new technologies quickly.
- Familiarity with ticketing systems.
- At least one year of experience operating and maintaining AV equipment.
- Excellent communication and customer service skills.
- A proactive, team-oriented mindset and the ability to work under pressure.
Note: This role involves physical activity including walking, standing, lifting, and manual handling.
Benefits
- Competitive salary (reviewed annually)
- Generous bonus scheme
- Up to 25 days holiday (rising to 28 with service)
- Holiday exchange scheme
- Private medical insurance
- Enhanced parental leave
- Flexible benefits tailored to your lifestyle
Ready to take the next step in your career? Apply now and be part of a team shaping the future of workplace technology.
