We’re recruiting for a Customer Relations Advisor on behalf of a dynamic and growing financial services organisation that’s reshaping how members engage with savings, loans, and mortgages through a mobile-first approach. This is a full-time, office-based role in Glasgow, working Monday to Friday, 9am–5pm, with a salary of £29,000.
The organisation is focused on improving financial wellbeing and offers a broad product suite, from B2B employer programmes to a full-service mobile app. As part of their ongoing transformation, they’re looking for someone who can help deliver best-in-class service and support across their member journey.
In this second-line, customer-facing role, you’ll be a key voice for the organisation, supporting members with complex queries and mentoring first-line colleagues. You’ll work across the full product lifecycle, balancing empathy with sound judgement to deliver fair outcomes and excellent service.
Your responsibilities will include:
We’re keen to hear from candidates with second-line customer support experience, ideally gained in a financial services or regulated environment. A background in complaint handling or bereavement support would also be beneficial; bringing the empathy and professionalism needed to manage sensitive situations.
If this sounds of interest, please reach out for more details.
Our client, a progressive and purpose-led financial service provider, is seeking a Customer Support Advisor to join their team in Glasgow (9am-5pm; office-based). This is a permanent, full-time role offering a competitive salary and the opportunity to contribute to a growing, tech-enabled financial services organisation.
The organisation is undergoing a transformation to enhance its digital capabilities and customer experience. This role is central to supporting that journey, with a strong emphasis on multi-tasking across multiple channels and systems, far beyond a traditional call centre environment.
This is a front-line, customer-facing position where you’ll support users across the full lifecycle of financial products and services. You’ll work across a range of digital and traditional communication channels, using bespoke systems to deliver high-quality outcomes.
Key responsibilities include:
The ideal candidate will be comfortable working in a fast-paced, omnichannel support environment, handling customer interactions across digital platforms, telephony, and internal systems. A background in financial services or other regulated industries is highly desirable, along with strong administrative and communication skills.
If you would like more information please get in touch!
Are you highly organised, detail-oriented, and passionate about delivering exceptional service? A leading global provider of premium ground transportation solutions is introducing a brand-new opportunity for an Events Admin Assistant to join their dynamic team in Glasgow.
This is your chance to become part of a Glasgow-born organisation that now operates in over 3,000 cities worldwide, with offices across the globe and continued growth.
This full-time role offers a competitive salary of £25,000 per annum, based primarily in the company’s Glasgow office just outside the city centre. Following successful completion of the probation period, you'll also benefit from the ability to work from home one day per week.
As Events Admin Assistant, you’ll play a key role in coordinating and managing client reservations for high-profile events and corporate travel. You’ll thrive in a fast-paced environment where precision, communication, and client satisfaction are at the heart of everything you do.
If you're ready to bring your administrative expertise to a global-facing role and thrive in a collaborative team, we’d love to hear from you. Get in touch at [email protected] or apply direct today!
We are recruiting on behalf of a prestigious global ground transportation provider that delivers high-touch, personalised service to VIP clients across the world. As part of a strategic expansion, the business is seeking two new part-time Reservations Assistants to support client communications and reservation management during evenings and weekends.
This role spans both the events and premium service teams, requiring excellent communication skills, the ability to manage quotes and reservations, and confidence in dealing with high-level stakeholders. A strong focus on quality customer service is essential.
This is a permanent, part-time position offering a salary of £25,000 pro rata. The role will begin (as close to) full-time and on-site for the first 3–4 weeks to ensure thorough onboarding and training. Following this period, the position will transition to fully remote.
Each Reservations Assistant will work a complementary schedule to ensure full coverage across the week. The working hours will be:
Key responsibilities include:
We’re looking for someone who:
If you’re passionate about delivering exceptional service and thrive in a client-focused environment, we’d love to hear from you.
