Be-Resourcing is delighted to present an opportunity for a Credit Controller to join our client’s dynamic team in North Lanarkshire.

 

This is a fantastic role for a credit control professional eager to take ownership of managing customer debt, collaborating with internal and external stakeholders and optimising cash flow.

 

As a Credit Controller, you'll be responsible for overseeing credit control operations, ensuring compliance and optimising financial processes. You’ll work closely with key stakeholders, providing insights that help minimise risk and maximise profitability.

 

Key Responsibilities:

• Proactively managing customer debt
• Resolving invoice queries with both internal and external stakeholders
• Allocating cash receipts
• Participating in regular team meetings with department managers
• Reconciling customer deposits and processing refunds
• Opening new customer accounts

 

What We’re Looking For:

• Previous experience in Credit Control
• Professional telephone manner
• Good IT skills
• Ability to work under pressure in a fast-paced environment
• Organised with good time management skills

 

What’s in it for you?

• Professional development opportunities.
• Working with an experienced credit control function.
• Onsite parking
• Generous pension scheme
• 30 days holiday per annum

Hours of Work: Monday to Friday, 9.00am to 5.00pm (37.50 hours per week)

If you thrive in a fast-paced environment and love managing your own ledger, this could be the perfect fit.

Apply now to join a supportive and collaborative team that values fresh ideas and strategic thinking.

Be-Resourcing is excited to introduce a new opportunity for a Business Development Account Manager to join our client, a leader in the design and manufacture of advanced building control, remote monitoring and energy management products.

Our client are looking for an experienced Business Development / Account Manager whose primary focus will be in the Refrigeration-Retail sector, but additionally they will be expected to cover the full product range inclusive of applications and sales channels. The ideal candidate will have extensive experience dealing with contractors, end users, specifiers and system integrators.

The successful candidate will report directly to the Head of Sales UK & EMEA whilst playing a full part across the various divisions our clients’ organisation, which include meetings in the Glasgow based Head Office, sales forecasting, customer finance issues, whilst working within all procedures and processes.

The Business Development Manager will be responsible for managing a portfolio of key accounts, targeting new business sectors in line with departmental strategy, and for delivering client focused solutions based on customer needs. They will also be responsible for maintaining a strong sales pipeline through effective relationship building, account management and new business lead generation.

 

Key Responsibilities:

• Play an integral role in new business pitches and hold responsibility for the effective on-boarding of new clients.
• Responsible for the development and achievement of sales through the direct and indirect sales channels.
• Focus on growing and developing existing clients, together with generating new business opportunities.
• Act as the key interface between the customer and all relevant divisions.
• Deal with the different entities and departments of major retail chains.
• Identify and assess the client’s critical needs.
• Identify short and long term growth opportunities.
• Present business proposals to existing and prospective clients.
• Attend meetings with clients.
• Forecast and track key account metrics.
• Keep up to date with market trends and competitor activity.
• Be a point of contact to priority customers and resolve any issues that arise.
• Collect and communicate customer requirements to all necessary departments.
• Conduct regular Business Reviews with customers and internal employees.
• Respond to client communications or queries promptly.
• Network with business partners and customers.
• Ensure that data is accurately entered and managed within the company’s CRM.
• Assist in resolving any outstanding financial disputes with clients and customers, in order to achieve the best outcome for the organization.
• Actively promote applicable products and services with the target customer base, gaining orders, specification and standardisation.
• Define technical requirements with customers to produce cost effective and deliverable solutions.
• Establish and implement dynamic sales plans in accordance with:
  • Personal Sales plan (PSP)
  • Departmental Business plan
  • Company policy, objectives and strategy.
• In consultation with line manager, constantly review our customer base to maintain the balance of target and reactive accounts.
• Work with internal colleagues in all Entity Sales, Marketing, Technical teams to ensure effective cross-entity, regional and national team co-operation.
• Ensure that customer issues are owned and resolved by appropriate owners within the business units.
• Provide all relevant accurate information, reporting in a timely manner as required by Senior Management, and provide feedback to the Marketing department.
• Manage and maintain customer and partner records using the appropriate company tools (CRM).
• Actively monitor and report on competitor activity.
• Personal awareness of development needs in-line with knowledge and skills required for the role.

 

Working Hours and Location:

The position by necessity is based from your home location, although pre-arranged travel to the Glasgow Head office and client meetings will be required. As a result the successful candidate will be responsible for planning their own diary and travel schedules.

Due to the nature of our clients customers, this role may best suit someone located between Leeds to Birmingham. 

The basic working week should be based around Monday to Friday, 8:30am to 5:30pm in line with the rest of the company, however this may vary based on client availability and travel needs.

 

What’s in it for you?

• Salary: £50k–£55k (DOE), reviewed annually.
• Annual performance-based bonus (OTC).
• Company pension and 3x salary death-in-service benefit.
• Holidays: 30 days (including bank holidays).
• Optional private healthcare.
• Company Car: Electric vehicle provided.
• Tech & Tools: Laptop, mobile, IP phone.
• £1,500 business expense float.
• Professional development opportunities.
• Supportive team environment in an innovative, tech-forward industry.

 

If this sounds like the role for you – please do not hesitate to apply directly, or get in touch and I can provide more details!

Be-Resourcing is excited to present a fantastic new role within one of Scotland's leading software businesses based in the vibrant city of Aberdeen (Hybrid / Fully remote). The Customer Success Manager (CSM) role is new within this organisation, centred on driving customer satisfaction, retention, and growth. Your primary responsibility will be to build strong relationships with customers, ensuring they maximise the value of the clients' software solutions. 

The CSM will be integral to the revenue growth strategy by identifying opportunities for upsell and expansion. By deeply understanding customers’ operations, challenges, and goals, you will work collaboratively with internal teams to enhance the customer experience and ensure long-term success.

To be successful, you must develop a strong understanding of the software products and how they are used within the target market—large distillers.

Main Duties include (but are not limited to):

• Build and maintain strong, long-term relationships with customers, ensuring high satisfaction and retention.
• Maintain an in-depth awareness of products, services, industry trends and competitive landscapes.
• Proactively engage with customers to identify challenges, provide solutions, and drive product usage.
• Monitor customer engagement health scores, usage data, and feedback to proactively address risks.
• Collaborate with Sales, Product, and Support teams to ensure seamless customer experience.
• Advocate for customers internally, influencing product development and enhancements based on feedback.
• Encourage customer participation in feedback surveys, product workshops, and user group events.
• Maintain detailed and up-to-date customer account plans, activities and pipeline in Salesforce and other CRM tools.
• Conduct regular check-ins, business reviews, and training sessions with customers (international travel will be required on a regular basis).
• Identify upsell and expansion opportunities by understanding customer needs and business objectives.
• Prepare and deliver sales presentations and product demonstrations as needed.
• Prepare accurate sales documentation, quotes, and proposals.
• Travel as required (25%) throughout the UK and internationally to fully meet the requirements of the role.

 

We’d love to chat if you have:

• A Bachelor's degree in Business, Marketing or a related field. 
• 5+ years’ experience in a Customer Relationships/Account Management role.
• Passion for building strong customer relationships and delivering value.
• Ability to recognise revenue opportunities and align customer needs with business growth strategies.
• Experience analysing customer usage data to identify trends and areas for improvement.
• Familiarity with distilling, manufacturing, or production processes is a plus.
• Ability to manage multiple customers, projects, and priorities efficiently.
• Proficiency in CRM tools (i.e., Salesforce, HubSpot, etc.).
• Working knowledge of marketing and sales principles.
• Excellent written and conversational communication skills.
• Adept at working with cross-functional teams to exceed customer expectations.
• A current valid driving licence
• A willingness and ability to travel nationally / internationally (25%)
• Currently holds independent right to work in the UK

 

It’s not a deal breaker but we would really like it if you also had:

• Knowledge of the distilled spirits industry would be a distinct advantage
• Knowledge or experience of Warehousing & Logistics

 

You’ll enjoy excellent benefits including:

• Competitive base salary + a market-leading discretionary bonus
• Remote-first working
• 32 days holiday (including flexible bank holidays), increasing to 34 after 1 year
• Progressive parental leave policies
• Company sick pay, private healthcare insurance + virtual GP, wellbeing support (incl. discounted gym memberships), life assurance, & income protection
• 5% employer pension contribution
• Regular in-person team events
• Funded training and development programs
• Work from home office equipment allowance

 

If this sounds like the role for you, feel free to apply directly or get in touch for more information!