Be-Resourcing is excited to present an opportunity for a Permanent Audit Manager/Senior Manager to join our client's dynamic team based in Aberdeen. In this pivotal role, you will be responsible for overseeing and managing a diverse range of audit activities. Your expertise in Advisory and External Audit will play a crucial part in delivering exceptional audit services, driving improvements, and ensuring compliance with industry standards. You will collaborate closely with clients, fostering strong relationships and providing tailored solutions to meet their specific needs. This is an excellent opportunity for a proactive and skilled professional who thrives in a collaborative environment.

• Proven experience in Advisory and External Audit.
• Strong understanding of audit methodologies and compliance requirements.
• Excellent analytical and problem-solving skills.
• Effective communication and interpersonal skills, with the ability to liaise confidently with clients and teams.
• Strong leadership skills to guide and motivate a team of auditors.
• Bachelor’s degree in Accounting, Finance, or a related field; professional qualifications (e.g., ACA, ACCA) are advantageous.

Joining our client as an Audit Manager/Senior Manager comes with a wealth of benefits. You will be part of a supportive and empowering work environment that values your contributions and growth. In addition to a competitive salary, the company offers professional development opportunities, allowing you to enhance your skills and advance your career within the audit profession. Enjoy a collaborative culture where your expertise is appreciated and where you can make a real impact on the success of your clients. We look forward to supporting you in your journey towards a rewarding career in audit management.

Be-Resourcing is excited to present a fantastic new role within one of Scotland's leading software businesses based in the vibrant city of Aberdeen (Hybrid / Fully remote). The Customer Success Manager (CSM) role is new within this organisation, centred on driving customer satisfaction, retention, and growth. Your primary responsibility will be to build strong relationships with customers, ensuring they maximise the value of the clients' software solutions. 

The CSM will be integral to the revenue growth strategy by identifying opportunities for upsell and expansion. By deeply understanding customers’ operations, challenges, and goals, you will work collaboratively with internal teams to enhance the customer experience and ensure long-term success.

To be successful, you must develop a strong understanding of the software products and how they are used within the target market—large distillers.

Main Duties include (but are not limited to):

• Build and maintain strong, long-term relationships with customers, ensuring high satisfaction and retention.
• Maintain an in-depth awareness of products, services, industry trends and competitive landscapes.
• Proactively engage with customers to identify challenges, provide solutions, and drive product usage.
• Monitor customer engagement health scores, usage data, and feedback to proactively address risks.
• Collaborate with Sales, Product, and Support teams to ensure seamless customer experience.
• Advocate for customers internally, influencing product development and enhancements based on feedback.
• Encourage customer participation in feedback surveys, product workshops, and user group events.
• Maintain detailed and up-to-date customer account plans, activities and pipeline in Salesforce and other CRM tools.
• Conduct regular check-ins, business reviews, and training sessions with customers (international travel will be required on a regular basis).
• Identify upsell and expansion opportunities by understanding customer needs and business objectives.
• Prepare and deliver sales presentations and product demonstrations as needed.
• Prepare accurate sales documentation, quotes, and proposals.
• Travel as required (25%) throughout the UK and internationally to fully meet the requirements of the role.

 

We’d love to chat if you have:

• A Bachelor's degree in Business, Marketing or a related field. 
• 5+ years’ experience in a Customer Relationships/Account Management role.
• Passion for building strong customer relationships and delivering value.
• Ability to recognise revenue opportunities and align customer needs with business growth strategies.
• Experience analysing customer usage data to identify trends and areas for improvement.
• Familiarity with distilling, manufacturing, or production processes is a plus.
• Ability to manage multiple customers, projects, and priorities efficiently.
• Proficiency in CRM tools (i.e., Salesforce, HubSpot, etc.).
• Working knowledge of marketing and sales principles.
• Excellent written and conversational communication skills.
• Adept at working with cross-functional teams to exceed customer expectations.
• A current valid driving licence
• A willingness and ability to travel nationally / internationally (25%)
• Currently holds independent right to work in the UK

 

It’s not a deal breaker but we would really like it if you also had:

• Knowledge of the distilled spirits industry would be a distinct advantage
• Knowledge or experience of Warehousing & Logistics

 

You’ll enjoy excellent benefits including:

• Competitive base salary + a market-leading discretionary bonus
• Remote-first working
• 32 days holiday (including flexible bank holidays), increasing to 34 after 1 year
• Progressive parental leave policies
• Company sick pay, private healthcare insurance + virtual GP, wellbeing support (incl. discounted gym memberships), life assurance, & income protection
• 5% employer pension contribution
• Regular in-person team events
• Funded training and development programs
• Work from home office equipment allowance

 

If this sounds like the role for you, feel free to apply directly or get in touch for more information!