Customer Support Advisor

Our client, a progressive and purpose-led financial service provider, is seeking a Customer Support Advisor to join their team in Glasgow (9am-5pm; office-based). This is a permanent, full-time role offering a competitive salary and the opportunity to contribute to a growing, tech-enabled financial services organisation.

The organisation is undergoing a transformation to enhance its digital capabilities and customer experience. This role is central to supporting that journey, with a strong emphasis on multi-tasking across multiple channels and systems, far beyond a traditional call centre environment.

About the Role

This is a front-line, customer-facing position where you’ll support users across the full lifecycle of financial products and services. You’ll work across a range of digital and traditional communication channels, using bespoke systems to deliver high-quality outcomes.

Key responsibilities include:

• Delivering omnichannel support via ticketing platforms, email, phone, and other digital tools.
• Managing multiple tasks and systems simultaneously in a fast-paced environment.
• Making informed decisions that balance customer needs with business risk.
• Ensuring fair outcomes in line with Consumer Duty and Vulnerability policies.
• Supporting operational goals including service levels, quality standards, and risk management.
• Handling secure customer transactions and completing both front and back-office tasks.
• Working flexibly across the business to support evolving service models.

The ideal candidate will be comfortable working in a fast-paced, omnichannel support environment, handling customer interactions across digital platforms, telephony, and internal systems. A background in financial services or other regulated industries is highly desirable, along with strong administrative and communication skills.

If you would like more information please get in touch!