Customer Success / Account Manager

Be-Resourcing are assisting a fast-growing, internationally operating SaaS business in their search for a Customer Success / Account Manager. This organisation provides a specialist digital platform for arts and cultural organisations, combining website CMS, ticketing integrations and marketing tools to help them grow audiences and increase revenue.

This is an exciting, client-facing role offering a salary of between £40,000–£50,000, with fully remote working across the UK and regular opportunities for international travel. 

You’ll focus on onboarding new customers and driving long-term value across existing accounts, acting as a trusted partner. A key part of the role is helping clients move beyond traditional web projects and fully adopt a broader SaaS platform that supports ongoing growth and engagement. The position includes working with clients globally, with travel to sites and industry events across the US, Europe and Australia.

What You’ll Do

• Onboard and support new clients
• Manage and grow existing accounts
• Identify upsell and revenue opportunities
• Build strong client relationships and drive platform adoption

What They’re Looking For

• Background in Account Management, Customer Success or digital delivery
• Experience in an agency or SaaS environment
• Strong commercial mindset and client skills
• Exposure to web/CMS projects

Nice to have: experience within arts & culture (theatres, museums, ticketing)

Why Join?

• High-growth, product-led SaaS environment
• Opportunity to work with clients globally
• Blend of client strategy, delivery and commercial ownership

If this sounds like the role for you, please apply today or get in touch for further information!